Proper Care  of clients finally results in progress and development of any Organization! This is a fact which has no dispute and doubt, and that is why, the giant companies spare no efforts in setting up separate and special counters / centers for Customer Care Service. Delivering the post-sale services to the clients and customers has been an important tool to prove distinguishing features in performance and product’s quality. Customer Care Services are integral part of selling policy that can’t be depend only on sale of the goods but it extents and continues beyond services to be provided after the selling process.

 

The above facts and points created an idea to make an special an separate department for Customer Care Services, that concentrates listening to client’s desires, concerns, and proposals as well as responding their inquires and explanations.

 

In accompaniment with this development in marketing conception, Al-watania Poultry did their best in obtaining and making use of most advanced and latest methods given below.

• Clients care
• Listen to client’s desires and concerns
• Fulfill and satisfy what the need and require

 

In February 2000, the Customer Services Department was opened, which brought about many advantages, given below, equally for both consumers and clients:

This is one of the latest and advanced tool for promoting and marketing the products.

Enable to serve remote and far away areas without opening any new branches and centers there.

• Encourage clients upon utilizing the services delivered by company.
• Cover the clients with complete information and knowledge about the products of various descriptions.
• Make use of complaints and remarks and avoid to repeat them again in future.

 

Our main objective is to meet customer/client’s pleasures and satisfactions for which we make every efforts by dedicating our whole activities and abilities and for this purpose we have made complete work procedures that help us to achieve what we expect and want. Our procedure consist of the following points.

1. Receive complaint calls and proposals by toll free numbers, fax and e-mails.
2. Remove obstacles and difficulties from the way of clients and surmount them with the coordination of concerned department.
3. Handle client’s concerns and issues as well as cooperate them in meeting what they expect the concerned department.
4. Follow-up the complaints calls and proposals and solve the matters.
5. Save a copy of complaint call and forms submitted by the clients for reference if needed.

 

Our clients are basic pillars of our business and most important resources. We respect and give highest attention to them just to maintain strong, fair and firm relationship with them. This is according to our commitment to the belief that clients are our main concerns.

Dear clients feel free and don’t hesitate to call us

We work for your satisfaction and pleasure